Privacy Policy

The online and offline platform at www.taxcom.co.in ("Website") is owned and operated by TAXCOM TECHNOLOGIES LLP, a Limited Liability Partnership incorporated under the Limited Liability Partnership Act, 2008, with its registered office at NH-117, 2nd Floor, Amtala Baazer, Kolkata, South 24 Parganas, West Bengal – 743503 (hereinafter referred to as "Taxcom Technologies", "We", "Our", or "Us").

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Website or use our services. Please read this policy carefully. By accessing or using our Platform, you acknowledge that you have read, understood, and agreed to be bound by this Privacy Policy.

1. Information We Collect

We may collect the following categories of information from users of our Platform:

a) Personal Identification Information

When you register on our Website, place an order, or interact with our services, we may collect personally identifiable information including but not limited to:

• Full name
• Email address
• Mobile or phone number
• Mailing or billing address
• Date of birth (where required for tax or compliance services)
• PAN, Aadhaar, or other government-issued identification numbers (where required by law or for service delivery)

b) Non-Personal Information

We may also collect non-personal information about users whenever they interact with our Website. This may include browser type, device information, Internet Service Provider (ISP), referring or exit pages, date and time stamp, and aggregate statistical data. This information does not identify any individual user and is used solely to understand how users interact with our Platform.

c) Voluntary Submission

We collect personal information only when users voluntarily submit it to us. Users may visit our Website anonymously without providing any personal data. However, choosing not to provide certain information may restrict access to some services or features.

2. How We Use Your Information

Taxcom Technologies uses the information we collect for the following purposes:

• To provide, operate, and maintain our services
• To process transactions and send related information, including order confirmations and invoices
• To respond to comments, queries, and customer service requests
• To send administrative information such as updates to our Terms of Service or Privacy Policy
• To improve our Website, products, and services based on your feedback and usage patterns
• To comply with applicable laws, regulations, and legal obligations
• To detect, prevent, and address fraud, security breaches, and technical issues

We do not sell, trade, or rent your personal information or tax return data to any third party for marketing purposes.

3. Cookies and Tracking Technologies

Our Website may use cookies — small data files stored on your device — to enhance your browsing experience. Cookies help us understand site usage patterns, remember your preferences, and improve navigation. You may choose to configure your web browser to refuse all cookies or to alert you when cookies are sent. Please note that certain features of our Website may not function correctly if cookies are disabled.

4. Protection of Customer Documents and Data

We understand that the nature of our services involves handling sensitive financial and legal documents. Taxcom Technologies takes this responsibility seriously and implements appropriate technical and organisational safeguards to protect your data, including:

• Industry-standard encryption for data in transit and at rest
• Restricted internal access to client data on a need-to-know basis
• Secure document management practices in line with ISO 9001:2015 standards

All information shared with us — whether through email, uploaded documents, or our online forms — is handled with strict confidentiality and used solely for the purpose of delivering the requested services.

5. Payment Security

All financial transactions conducted on our Website are processed through authorised and PCI-DSS compliant payment gateways. Taxcom Technologies does not receive, store, or retain any credit card, debit card, or net banking credentials on its servers. Payment information is processed directly by our payment gateway partners, who are bound by applicable banking regulations and security standards.

6. Sharing of Information

We do not share your personal information with third parties except in the following limited circumstances:

• With service providers and partners who assist us in delivering our services (e.g., payment processors, IT service providers), subject to strict confidentiality obligations
• With government authorities or regulatory bodies, where required by law or under a valid legal process
• In connection with a merger, acquisition, or sale of business assets, where the acquiring party agrees to honour this Privacy Policy
• With your explicit consent, for any other purpose

7. Data Retention

We retain your personal data for as long as it is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, accounting, or reporting obligations. Once data is no longer required, we take appropriate steps to securely delete or anonymise it.

8. Your Rights

As a user of our Platform, you have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate or incomplete personal data
• Request deletion of your personal data, subject to applicable legal retention requirements
• Withdraw consent for the processing of your data, where consent is the legal basis
• Lodge a complaint with the relevant data protection authority if you believe your rights have been infringed

To exercise any of these rights, please contact us using the details provided in Section 10 below.

9. Changes to This Privacy Policy

Taxcom Technologies reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage users to review this page periodically to stay informed about how we protect your information. Continued use of our Platform after changes are posted constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: